Customer service

Help center

Quick answers to what people ask most. If yours is not here, message us.

Drops and encores

How do drops work?
A new original design drops every day at noon Eastern (9am Pacific). For 72 hours it sells at its drop price: $16 on a tee, with crewnecks and hoodies discounted too. After that it stays in the shop at the regular price.
Can I see tomorrow's design?
No. The countdown at the top of every page tells you when it lands, but the design stays a surprise until then.
I missed a drop. Can I still get the drop price?
Vote for it on the encore ballot. When a daily slot opens and nothing new is waiting, the most wanted design comes back for another 72 hours at the drop price. Voting does not guarantee a return, and the drop price is not applied to past orders.
Does the drop price apply to every size and style?
Yes, to every style, color and size of that design while the drop is live. 2XL and 3XL carry a small surcharge at both the drop and regular price, because the blanks cost more.

Orders and payment

Which payment methods do you take?
All major credit and debit cards, plus Apple Pay and Google Pay where your device supports them. Payments are processed by Stripe; we never see or store your full card number.
Can I change or cancel my order?
Within 2 hours of ordering, usually yes. After that it is already being printed. Message us straight away with your order reference.
Do I need an account?
No, guest checkout works fine. An account saves your addresses and keeps your order history and encore votes in one place.
Do you charge sales tax?
Where we are required to, sales tax is added at checkout based on your shipping address.

Shipping

How long does delivery take?
Each order is printed for you in 2-5 business days, then delivered in 3-5 business days. Plan on 5-9 business days in total.
How much is shipping?
$5.99 flat anywhere in the US, and free on orders of $60 or more.
Do you ship outside the US?
Not yet. We currently ship to addresses in the United States only.
Why did my order arrive in more than one package?
Tees and sweats can be printed at different partners, so a mixed order sometimes ships separately. You will get tracking for each package.

Returns, misprints and damage

Something is wrong with my shirt.
If it arrived misprinted, damaged, defective or it is not what you ordered, we send a replacement or refund you, free. Tell us within 30 days of delivery. The details are in Returns and replacements.
Can I return something that does not fit?
Because everything is made to order, we cannot take back items for size or change of mind. Please check the size guide before ordering; every garment has its own measurements.

Sizing and care

How do the sizes run?
The Classic Tee, Crewneck and Hoodie are unisex and true to size. The Women's Tee is a relaxed women's cut; size down for a closer fit. Measurements for each are in the size guide.
How do I wash it?
Turn it inside out, wash cold with similar colors, and tumble dry low or hang dry. Do not iron directly over the print, bleach or dry clean.
Who makes the designs?
Every design is original, drawn by the Wearzit studio. They are not licensed from any film, show or brand.

Still stuck?

A person reads every message and replies within one business day.

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